Aggression and Bullying

Conflict in the workplace is one of the most damaging issues an organisation can face. Typically indirect and difficult to manage, workplace bullying leads to poor productivity, legal challenges, high staff turnover and reputational damage. This one-day workshop demonstrates the diverse issues involved and how to identify and successfully manage them.

Topics Covered:

  • Legal requirements

  • Recognising types of aggression

  • Communication styles and their effects

  • Addressing bullying behaviours

  • Health and safety considerations

  • Customer-facing issues

  • Creating organisational safeguards

Who should attend?

Essential for all staff, but team leads and senior managers in particular will benefit from a comprehensive understanding of the issues covered in the course.

Phone: 083 194 6221

Email: info@mccourt.ie

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