Despite it being a fundamental skill that we use every day, most of us are never taught how to listen and communicate effectively. Assumptions and misunderstandings can be costly and embarrassing, and poorly managed internal communication results in low morale and weak productivity. This one-day workshop delves into the most damaging issues and provides a suite of tools to improve communication across the organisation.

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Topics Covered:

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• Communication styles

• Active listening

• Providing and receiving feedback

• Effective vertical communication

• Email and messaging

• Tackling common issues

• Communicating across the organisation

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Who should attend?

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All staff, but in particular managers, customer-facing and support staff.

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